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Estel Advanced Voucher Management Platform
Estel’s VMS (Voucher Management System) is a platform for new-age Mobile Network Operators. It has been designed and developed on the digital-first principle to allow MNO’s exploit digital technology for faster product launch and wider coverage. This Voucher Management System can integrate and communicate with a number of nodes (e.g. ERP, CRM, DMS, etc.) to automate the process of voucher life cycle management right from the point of raising a purchase order to print the vouchers, managing/tracking distribution, and finally redemption.
This Voucher Management Platform can be used as:
Traditional Voucher Management System
To generate and print recharge codes on a physical voucher. The platform’s print vendor management module automates the communication with print vendors and the secure exchange of encrypted voucher files for printing.
e-Voucher Management System
To generate and distribute voucher codes in electronic/digital format over digital channels. Recharge code can be delivered to the end-user in SMS or in-app messages. The system can be easily & modularly upgraded for a comprehensive e-voucher delivery system using POS (point of sales) devices
In Hybrid Mode
Allows voucher codes to be used as eVoucher over digital channels or printed on physical recharge cards.
Estel VMS: Voucher Management systems
VMS or Voucher Management System is a platform/solution used by Mobile Network Operators to generate and manage the end-to-end life cycle of voucher recharge codes. It is used to:
Define/create products/denominations
Generate recharge voucher codes
Manage print vendors (Voucher printing)
Distribute the voucher codes
Track the vouchers
Redeem the voucher codes
Typically, a redeemable voucher code on a physical voucher comes as a masked number also called PIN. Users are required to scratch the voucher card (hence the name scratch-card) to reveal the number to be used for redemption. While redeemable voucher codes were popularized by Mobile Operators its application is not limited to mobile recharge only. Vouchers have also been used for:
Prepaid TV recharge
Redeemable discount code/coupons
Manage print vendors (Voucher printing)
Promotional code
Prepaid electricity recharge
Games vouchers
Lottery
Humanitarian aid
Features of Estel VMS platform.
Estel's VMS (Voucher Management System) platform offers a wide range of features and benefits, making it a comprehensive and adaptable solution for managing voucher codes across various industries. Some of the key features and benefits include:
Multi-Operator Platform
Estel's VMS supports the definition of voucher products for multiple operators on the same setup, such as prepaid mobile, TV, games, and more, allowing for greater flexibility and centralized management.
High-Performance Transaction Processing
The platform runs on a proven high-performance transaction processing engine, capable of generating and processing millions of voucher codes within minutes, ensuring fast and efficient operations.
Case Studies
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Thailand
High-Performance Digital VMS for Telecom recharge
Telenor-DTAC, a Mobile Network Operator in Thailand was struggling with a legacy VMS system that was limiting their ambitious digital transformation plans. Estel’s high-performance Digital Voucher Management System not only helped them in achieving their transformational goal, but also ended their regular capacity and performance woes.
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Lebanon
For Charity Distribution
Mr. Yanis in Lebanon is living in a camp for a displaced population and does not have any means of sustenance. He receives vouchers from charitable agencies weekly. He can redeem these vouchers in designated stores to buy food grains, bread, etc. These vouchers are generated and redeemed using the Estel VMS system in the backend.
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Nigeria
Multi-Purpose Recharge Cards
A recharge code can be used for multiple purposes. Mr. Oluwole in Nigeria can buy one recharge code/card and use it to topup his mobile, or recharge his satellite TV, or pay for electricity/water, or even deposit money in his bank account.
What’s new
Scalable cloud-ready deployment, ensuring flexibility and adaptability
Microservices architecture for high availability and seamless integration
Advanced analytics for predictive forecasting and targeted marketing strategies
AI and Advanced analytics
Estel stands at the forefront of Voucher Management System (VMS) innovation, leveraging the transformative power of AI and advanced analytics to offer its clients a cutting-edge solution.
With Estel's VMS platform, businesses can harness predictive analytics to optimize inventory management, deliver personalized voucher offers based on customer preferences, and ensure secure transactions through AI-driven fraud detection. The platform streamlines operations with process automation, provides real-time insights for data-driven decisions, enhances customer experiences, and continuously adapts and improves through AI-driven learning.
Estel's commitment to innovation and expertise in this field make it a dependable and future-ready partner for businesses seeking to revolutionize their voucher management processes and drive growth in an ever-evolving market landscape.
Why Adopt a Modern VMS in the Digital world
It is estimated Over 70% of telecom operators generate revenue from physical channels. In the modern digital world, the use of a VMS (Voucher Management System) provides numerous advantages that can help businesses streamline operations, enhance customer experience, and adapt to the ever-evolving market landscape. Here are some compelling reasons to use a VMS in the digital era:
Digital Transformation
As businesses increasingly transition to digital operations, a VMS allows for the efficient creation, distribution, and management of digital vouchers, enabling organizations to keep pace with evolving customer expectations and capitalize on digital channels.
Enhanced Customer Experience
A VMS offers a seamless and convenient customer experience by simplifying voucher distribution and redemption processes through digital channels, such as SMS, USSD, mobile apps, or web interfaces. This ease of use can lead to increased customer satisfaction and loyalty.
Transform your Voucher based recharge operations with Estel's VMS—a voucher management powerhouse designed exclusively for telecom operators. This platform leverages the agility of microservices architecture for unparalleled efficiency. Estel's unique approach allows operators to generate millions of voucher codes in a matter of minutes. With seamless system integration and cloud readiness, it's fast to implement, cost-effective, and promises an extremely fast ROI. Embrace a digital-first approach, revolutionize your voucher management, and deliver unrivaled customer experiences.
What is VMS or Voucher Management System
VMS, or Voucher Management System, is a comprehensive platform or solution designed to streamline the creation, distribution, management, tracking, and redemption of voucher codes throughout their entire life cycle. VMS is primarily used by Mobile Network Operators, as well as various other industries that utilize vouchers for their products or services.
A Voucher Management System can handle both physical vouchers, such as scratch cards, and digital vouchers, like those distributed through SMS or in-app messages. The system integrates with existing platforms, such as ERP, CRM, and DMS, to automate and manage voucher-related processes efficiently.
VMS can be deployed across a wide range of industries, including prepaid mobile recharge, prepaid TV recharge, redeemable discount codes/coupons, promotional codes, prepaid electricity recharge, game vouchers, lottery, and humanitarian aid. By using a VMS, businesses can enhance their operational efficiency, improve customer experience, and drive growth.
