Estel Technologies - Micro ATM Solution in Detail

Estel Micro ATM Solutions

Estel Micro “Human” ATM is an innovative, mobile based ultra-low cost ATM, which is operated in agent assisted mode. The solution enables banks to appoint and manage agents, who function as ‘Human ATMs’, to provide following services to bank customers, on their ATM/Debit card:
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Cash Deposit

Cash Withdrawal (cash out from bank account)

Balance Check

Mini Statement

Prepaid Recharge

Bill Payments

Beginning 1969 when ATMs were first introduced, they have evolved into high tech, very secure, full-fledged, feature rich banking terminals, offering convenient services to customers, and reducing costs for banks. ATMs are now spread globally, and available in most urban areas, even in emerging economies. Emerging markets face unique challenges in ATM deployment, making their rollouts slow:
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High real estate & support infrastructure costs & bottlenecks

High operating costs (cash replenishment, security, rent, power, communications)

In emerging markets ATMs are mostly used for Cash Deposit, Cash Withdrawal, Balance Check, Mini Statements & Bill Payments, with cash withdrawal being the primary use case for most customers. Estel has created Mobile based innovative technology, which enables ultra-low cost ATM capability, operated in agent assisted mode, as Human ATM (also known as Micro ATM)This Micro ATM technology is expected to revolutionize ATM rollout s & usage in emerging economies.

Services offered

Estel’s Micro ATM seamlessly integrates everyday banking needs into one compact solution. From secure cash transactions to account management and bill payments, it's a holistic financial gateway for the modern user.

Cash Deposit

Customers can securely deposit cash into their bank accounts using the Micro ATM. This feature is facilitated through the 'Human ATM' agent who ensures the physical cash is received and accurately credited to the respective account.

Cash Withdrawal

Similar to traditional ATMs, users can withdraw cash from their bank accounts. The Micro ATM agent processes the withdrawal request and hands over the cash to the customer directly.

Balance Check

This feature allows customers to quickly and conveniently check the current balance in their bank account. It ensures users stay updated on their financial status without needing to visit a bank branch or use online banking.

Mini Statement

Customers can obtain a brief summary of their recent transactions. The mini statement provides insights into the latest account activities, helping users monitor their finances.

Account Opening

Beyond just transactional features, the Micro ATM offers a platform for individuals to initiate the process of opening a new bank account. This brings banking services closer to people, especially in areas where bank branches might be sparse.

Pre-paid Recharges

Need to top up your mobile phone or other prepaid services? The Micro ATM facilitates instant prepaid recharges, ensuring customers stay connected without disruptions.

Bill Payments (post-paid and utility)

Users can pay their post-paid mobile bills, utility bills such as electricity, water, and gas, and more. This consolidates multiple essential services into one platform, simplifying monthly bill settlements for users.

How does Estel Micro ATM works?

Neighbourhood ‘trusted’ merchant is appointed ‘Human ATM’, equipped with Micro ATM system

As the Merchants accumulate cash thru the day from their regular business, it gives him liquidity to perform Micro ATM cash-outs.

Customers with ATM cards visit merchant, withdraw/deposits cash using this Micro ATM system (Cash collection and disbursal services are provided by the shop’s cashier.)

Bank settles with the merchant the next day, via a transfer to his account, after adjusting the merchant commission

What are the components of Estel’s Micro ATM?

Estel Micro ATM solution has the following main components:
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Tablet / mobile phone, Card-reader, and (optional) Printer:

The components form the front end of the solution. The tablet runs Estel’s Micro ATM Software Application which provides an interactive interface very similar to a standard ATM screen in both look and experience. A fully certified card-reader connected with the tablet reads the ATM card and allows customers to authenticate using the ATM PIN. The printer, a low-cost Bluetooth thermal printer, connected with the tablet prints the receipts/statements. Alternatively, the receipt can be sent by SMS to the customer, eliminating the need for the printer

Estel Micro ATM Application

Estel provides smartphone applications for Android & iOS platforms. The application is used for authentication and secure communication with the Banking environment.

Estel’s Micro ATM Software (Server Side)

Estel’s Micro ATM Solution is the software interface between Micro ATM Applications and Bank CBS/ATM Switches.

Features

Unlock the future of banking with Estel’s Micro ATM: an innovation where efficiency meets convenience, tailored especially for the dynamic needs of emerging economies.

Enhanced Feature Descriptions:
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Powerful Processing

Estel’s Micro ATM leverages a high-performance engine, executing over 1000 transactions per second for seamless operations.

Universal Compatibility

Our Micro ATM app is tailored for both Android & iOS, ensuring a user-friendly experience akin to traditional ATMs across all popular smartphones.

Cost-efficient & Scalable

With minimal setup and operational costs, the widespread deployment of Micro ATMs becomes not just possible but practical.

Certified Card-reader

An industry-certified card-reader flawlessly handles all standard ATM card operations.

Adaptable Communication

No need for vast communication infrastructures. The service thrives even on mobile data, making remote area deployments a reality.

Centralized Agent Management

A unified web interface empowers banks to effortlessly oversee their Micro ATM agent networks.

Comprehensive Commission Handling

Efficiently manage and trigger commission payments for each Micro ATM agent through the centralized interface.

Advanced Security Features

The platform embraces biometric and OTP authentication for cardless services and ensures end-to-end encryption using bank HSM keys.

Broad Integration Capabilities

Seamless integration with all renowned CBS platforms, offering a harmonious banking ecosystem.

Real-time Reporting

Stay informed with online, real-time transaction insights and analytics.

Expanded Service Offerings

Direct integrations with mobile network operators and utilities enable services like prepaid recharges and diverse bill payments.

Use cases

Cash withdrawal:Ms. Thida from the small town of Yedashe in Myanmar needs some cash urgently. She could go to one of the few ATMs in Town, but the nearest one is 5 km away. She walks into one of the provision stores nearby and finds a Micro ATM desk. She uses her ATM card to withdraw money just like she had been doing at an ATM. Once approved the cashier in the store hands over the cash to her. Bank has another happy customer today and the store has disposed of some accumulated cash. As a bonus, the store also receives some commission for the transaction.

World view

The World Bank's Global Findex report from 2021 highlighted that about 1.4 billion people worldwide lack access to banking. This vast number signifies a significant portion of the population disconnected from mainstream financial services.

However, since 2022, there has been a notable rise in agency banking locations in regions like Africa, the Middle East, and Asia. Today, over a quarter of all banking operations in these areas occur via these agencies.

Agency Banking, therefore, emerges as a formidable strategy to enhance financial accessibility and stimulate economic progress in these regions. Within this framework, microATMs stand out as the bridge to the future of banking, offering a promising avenue to connect the unbanked and underserved populations.

Where technology meets the human touch to redefine the banking experience. Our solution seamlessly combines the cost-efficiency of mobile-based systems with the reliability of personal interactions. Designed especially for emerging economies, it overcomes traditional banking challenges like high infrastructure costs and limited accessibility. With features like cash deposit, withdrawal, balance checks, and more at the fingertips of trusted agents, we're not just presenting an ATM; we're envisioning a broader, more inclusive future for banking.

What is Micro ATM Solution?

Micro ATMs, pioneered by Estel Technologies, offer a groundbreaking approach for banks and agency banking service providers to establish highly cost-effective, human-operated ATMs using mobile devices. These compact, mobile ATMs comprise a tablet or mobile phone, a card reader, and an optional mobile Bluetooth printer. Unlike traditional ATMs, which are predominantly found in urban areas and come with high costs related to real estate, infrastructure, and operation (including cash replenishment, security, rent, power, and communication), micro ATMs provide a viable alternative. They can be integrated into existing retail spaces with minimal space requirements and operate at significantly lower costs by utilizing Wi-Fi or mobile data for connectivity.

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Estel Technologies stands out as a leading name in the industry, offering not just micro ATM solutions but also a suite of branchless banking software. This includes the Agency Banking Solution, which empowers external 'trusted' agents to deliver select banking services, and a comprehensive Mobile Banking Solution that caters to banks' needs for full-featured mobile banking services. The concept extends to agent-on-foot models, enabling bank-at-home or doorstep banking services through mobile phones or POS terminals. Estel's innovative solutions are designed to facilitate branchless banking, enhancing brand visibility, reach, and accessibility while minimizing capital expenditure costs.

Case Studies

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Comviva recognized as the APAC “Digital Marketing Company of the Year” by Frost & Sullivan

Lörem ipsum social distansering kiligt. Flexitarian jer att tetraped relogi. Senyrar mide desk.

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Comviva recognized as the APAC “Digital Marketing Company of the Year” by Frost & Sullivan

Lörem ipsum social distansering kiligt. Flexitarian jer att tetraped relogi. Senyrar mide desk.

Learn More

Comviva recognized as the APAC “Digital Marketing Company of the Year” by Frost & Sullivan

Lörem ipsum social distansering kiligt. Flexitarian jer att tetraped relogi. Senyrar mide desk.

Learn More

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